About Frances Frei

Frances Frei is UPS Foundation Professor of Service Management at Harvard Business School, where she developed the school's successful Managing Service Operations course.

Frances Frei is a professor at Harvard Business School. She served as Uber's first Senior Vice President of Leadership and Strategy, helping the company navigate its crisis in leadership and culture. Frei regularly works with companies embarking on large-scale organizational transformation. Her TED talk on the topic of building trust has had over six million views.

Frances Frei and Anne Morriss are coauthors of the bestselling books Uncommon Service and Unleashed and cohosts of the TED podcast Fixable, which helps listeners solve their toughest work problems. They have been recognized by Thinkers50 as among the world's most influential business thinkers.

Connect with Frances Frei on LinkedIn and Twitter and at hbs.edu and TED. Connect with Anne Morriss at on LinkedIn and Twitter and at Thinkers50.com.


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