The 2021 Porchlight Business Book Awards winner has been announced!

Shep Hyken

Books by Shep Hyken

The Art of First Impressions for Positive Impact: 8 Ways to Shine Bright to Transform Relationship Results

The Art of First Impressions for Positive Impact: 8 Ways to Shine Bright to Transform Relationship Results

Susan C. Young, Elizabeth C. Dixon, Shep Hyken

Renew You Ventures.
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone

Shep Hyken

Sound Wisdom., Alan Press
I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Shep Hyken

Sound Wisdom
The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty

The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty

Shep Hyken

Sound Wisdom.
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Shep Hyken

Sound Wisdom.
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Shep Hyken

Greenleaf Book Group
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Shep Hyken

Greenleaf Book Group Press

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