The 2022 Porchlight Business Book Awards Longlist is here! Shortlist to be announced December 15th.

Shep Hyken

Books by Shep Hyken

I'll Be Back: How to Get Customers to Come Back Again & Again

I'll Be Back: How to Get Customers to Come Back Again & Again

Sound Wisdom
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone

Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone

Sound Wisdom., Alan Press
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Shep Hyken

Sound Wisdom.
Amazement Revolution Seven Customer Service Strategies to Create an Amazing Customer (and Employee)

Amazement Revolution Seven Customer Service Strategies to Create an Amazing Customer (and Employee)

Greenleaf Book Group
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Greenleaf Book Group Press
The Art of First Impressions for Positive Impact: 8 Ways to Shine Bright to Transform Relationship Results

The Art of First Impressions for Positive Impact: 8 Ways to Shine Bright to Transform Relationship Results

Renew You Ventures.
The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty

The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty

Shep Hyken

Sound Wisdom.

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