About Blake Morgan

Blake Morgan is a keynote speaker and customer experience futurist and author of two books on customer experience. The Customer of the Future was identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. In 2021 the book won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time.” She was called one of the top 40 female keynote speakers by Real Leaders Magazine. Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and was named the Queen of Customer Experience by Meta. She lives in the Los Angeles Area with her husband, their two children and two dogs.