The 2021 Porchlight Business Book Awards winner has been announced!

Fred Reichheld

Books by Fred Reichheld

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

Fred Reichheld, Rob Markey

Harvard Business School Press.
Winning on Purpose: The Unbeatable Strategy of Loving Customers

Winning on Purpose: The Unbeatable Strategy of Loving Customers

Fred Reichheld, Darci Darnell, Maureen Burns

Harvard Business Review Press.
Ultimate Question: Driving Good Profits and True Growth

Ultimate Question: Driving Good Profits and True Growth

Frederick F, Fred Reichheld

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