Two Upcoming Live-Streamed Interviews! July 20 with Laurie Stone and July 28 with Batja Mesquita.

Leonard A. Schlesinger

Books by Leonard A. Schlesinger

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (16pt Large Print Edition)

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (16pt Large Print Edition)

James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

ReadHowYouWant
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

Sasser W. Earl, Leonard A. Schlesinger, James L. Heskett

Free Press
Just Start: Take Action, Embrace Uncertainty, Create the Future

Just Start: Take Action, Embrace Uncertainty, Create the Future

Leonard A. Schlesinger

Harvard Business School Press

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