Books by Micah Solomon
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
Micah Solomon, Herve Humler
Select Books (NY).
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
Leonardo Inghilleri, Micah Solomon