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Peter Shankman

Books by Peter Shankman

Zombie Loyalists: Using Great Service to Create Rabid Fans

Zombie Loyalists: Using Great Service to Create Rabid Fans

Peter Shankman

St. Martin's Press
Nice Companies Finish First: Why Cutthroat Management Is Over--And Collaboration Is in

Nice Companies Finish First: Why Cutthroat Management Is Over--And Collaboration Is in

Peter Shankman

St. Martins Press-3PL, Palgrave MacMillan

Posts About Peter Shankman

Out for Brains! (Why Customer Service Will Drive the Economy of the Next Fifty Years and Beyond)

Out for Brains! (Why Customer Service Will Drive the Economy of the Next Fifty Years and Beyond)

By Peter Shankman

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