The 2021 Porchlight Business Book Awards longlist is here!

Robert Spector

Books by Robert Spector

Category Killers: The Retail Revolution and Its Impact on Consumer Culture

Category Killers: The Retail Revolution and Its Impact on Consumer Culture

Robert Spector

Harvard Business Review Press
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

Robert Spector, breAnne O. Reeves

Wiley
Amazon.com: Get Big Fast

Amazon.com: Get Big Fast

Robert Spector

HarperBusiness
The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization

The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization

Robert Spector

John Wiley & Sons
The Mom & Pop Store: How the Unsung Heroes of the American Economy Are Surviving and Thriving

The Mom & Pop Store: How the Unsung Heroes of the American Economy Are Surviving and Thriving

Robert Spector

Walker & Company
Anytime, Anywhere: How the Best Bricks- And-Clicks Businesse Deliver Seamless Service to Their Customers

Anytime, Anywhere: How the Best Bricks- And-Clicks Businesse Deliver Seamless Service to Their Customers

Robert Spector

Basic Books

Posts About Robert Spector

A Values-Based Culture

A Values-Based Culture

By Robert Spector, breAnne O. Reeves
Having Said That: Business Clichés to Avoid Like the Plague

Having Said That: Business Clichés to Avoid Like the Plague

By Robert Spector

We have updated our privacy policy. Click here to read our full policy.

Acknowledge & Close