"Manners matter, not just socially; we all know manners matter socially. Manners matter in business. Good social skills, in fact, are critical to the success of any business. Let's talk about the why and the how, but first, let's dispel a common myth: being polite doesn't make you a doormat. We've all seen the stereotype: meek and mild librarian/accountant gets walked on by everyone, running others' errands, never getting any respect, until one day, they explode in a rage, baseball bats and fists and profanity flying, and finally, finally, they get the respect they deserve and find true happiness in life. Let's stop pretending Hollywood represents real life."