12: The Elements of Great Managing

12: The Elements of Great Managing

By Gallup and James K Harter

"12: The Elements of Great Managing" is the long-awaited sequel to the 1999 runaway bestseller "First, Break All the Rules. " Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, "12 "follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

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January 2012 Bestseller

January 2012 Bestseller
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List Price $25.95  
1 - 24 $22.06 15%
25 - 99 $18.17 30%
100 - 499 $16.87 35%
500 + $16.35 37%

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Book Information

Publisher: Gallup Press
Publish Date: 12/01/2006
Pages: 280
ISBN-13: 9781595629982
ISBN-10: 159562998X
Language: English

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Full Description

Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules. 12: The Elements of Great Managing is that book's long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup's study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.

About the Author

Brian Brim, Ed. D. , is a Principal for Gallup. For more than 20 years, Brim has worked as a consultant and advisor to some of the world's leading organizations.

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