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12: The Elements of Great Managing

Rodd Wagner

"12: The Elements of Great Managing" is the long-awaited sequel to the 1999 runaway bestseller "First, Break All the Rules." Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, "12 "follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
Authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, "12" explains what every company needs to know about creating and sustaining employee engagement

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Book Information

Publisher: Gallup Press
Publish Date: 11/30/2006
Pages: 237
ISBN-13: 9781595629982
ISBN-10: 159562998X
Language: English

What We're Saying

May 12, 2011

Decade of Change: Managing in Times of Uncertainty, edited by Geoffrey Brewer and Barb Sanford, Gallup Press, 240 pages, $24. 95, Hardcover, May 2011, ISBN 9781595620538 We’ve come to expect good things from Gallup Press, and their latest release, Decade of Change, doesn’t disappoint. Unlike their past releases, books like Strengths Finder 2. READ FULL DESCRIPTION

April 17, 2007

StrengthsFinder 2. 0: A New and Upgraded Edition of the Online Test from Gallup's Now, Discover Your Strengths by Tom Rath, Gallup Press, 192 Pages, $19. 95, Hardcover, February 2007, ISBN 9781595620156 I have been writing about the Gallup Press a lot in the last six months. READ FULL DESCRIPTION

May 26, 2009

Eduardo Castro-Wright, vice chairman of Wal-Mart Stores was the subject of the Corner Office column in Sunday's New York Times. The question that caught our attention was: Q. So you find that people make business more complicated than it is? READ FULL DESCRIPTION

Full Description

Based on the largest study of worker attitudes in the world and more than a decade of Gallup research, the authors explain the 12 Elements essential to motivating employees. The book also features the inspiring stories of 12 managers around the world who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the 12 elements most important for sustaining high performance. These were identified in the 1999 bestseller First, Break All the Rules. The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages. The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management. Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world. Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.

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