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The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

Josh Bernoff

Have you ever wished that every company you interacted with could just know what you wanted and go get it for you. That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs.

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Book Information

Publisher: Amplify.
Publish Date: 05/28/2019
Pages: 256
ISBN-13: 9781643072401
ISBN-10: 1643072404
Language: English

Full Description

Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs?

We are on the verge of a future just like that.

The age of intent is a world where the smartest of chatbots-virtual agents-are powered by artificial intelligence (AI) and connected to a customer's complete past history. These virtual agents can anticipate just what a customer is looking for, answering questions through chat, on the phone, and through smart speakers like Amazon's Alexa. They'll transform the business world with efficient, scalable service that's available 24/7 and gets smarter every day.

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