The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Shep Hyken

Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition.

READ FULL DESCRIPTION

Bulk non-returnable discounts

Quantity Price Discount
List Price $24.95  
1 - 24 $19.96 20%
25 - 99 $17.47 30%
100 - 499 $16.22 35%
500 + $15.72 37%

Quick Quote

Lorem ipsum dolor sit amet, consectetur adipisicing elit

$24.95


Book Information

Publisher: Greenleaf Book Group
Publish Date: 04/05/2011
Pages: 214
ISBN-13: 9781608321063
ISBN-10: 1608321061
Language: English

What We're Saying

August 16, 2013

Amaze Every Customer Every Time

By Sally Haldorson

Customers don't do business with a company. They do business with the people who work for the company. Everyone seems to have a story about their favorite Ace Hardware store. READ FULL DESCRIPTION

Full Description

Customer service isn't a department--it's a philosophy that includes every person and aspect of the best and brightest companies

In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the bestseller The Cult of the Customer, Shep Hyken delivers seven powerful strategies that any organization can implement to create greater customer and employee loyalty:

- Membership

- Serious FUN

- Partnership

- Hiring

- The After-Experience

- Community

- Walking the Walk

Hyken shares more than one hundred insightful examples from fifty role-model companies that prove these strategies can and should be implemented immediately--by any organization, large or small.

We have updated our privacy policy. Click here to read our full policy.