Difficult Conversations: How to Discuss What Matters Most
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
| Quantity | Price | Discount |
|---|---|---|
| List Price | $18.00 | |
| 1 - 24 | $15.30 | 15% |
| 25 - 99 | $11.16 | 38% |
| 100 - 249 | $10.80 | 40% |
| 250 - 499 | $10.44 | 42% |
| 500 + | $10.26 | 43% |
Non-returnable discount pricing
$18.00
Book Information
| Publisher: | Penguin Books |
|---|---|
| Publish Date: | 11/02/2010 |
| Pages: | 352 |
| ISBN-13: | 9780143118442 |
| ISBN-10: | 0143118447 |
| Language: | English |
Full Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with Answers to Ten Questions People Ask We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: - Decipher the underlying structure of every difficult conversation
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving
- Start a conversation without defensiveness
- Listen for the meaning of what is not said
- Stay balanced in the face of attacks and accusations
- Move from emotion to productive problem solving