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Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits

James F Parker

Parker shows why "doing the right thing" is the most powerful rule for business success. Using the example of Southwest Airlines after 9/11--no layoffs, no pay cuts, and no-penalty, no-questions-asked refunds--Parker discusses the essential principles of respect and trust that can make any company strong.

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Book Information

Publisher: Wharton School Publishing
Publish Date: 11/01/2007
Pages: 263
ISBN-13: 9780132343343
ISBN-10: 0132343347
Language: English

What We're Saying

January 22, 2008

Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits by James F. Parker, Wharton School Publishing, 288 pages, $22. 99, Hardcover, January 2008, ISBN 9780132343343 We've all heard the success stories of the small, short-haul, Texas airline that grew out of a loophole in federal legislation to become one of the most profitable airlines in history. READ FULL DESCRIPTION

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The #1 Principle of Sustainable Business Success Is Simpler Than You Think Do the Right Thing is about how any company can stay true to its soul. Jim Parker's deep and abiding belief in the power of people and culture in building a business of lasting worth is evident everywhere; so too is his humility and selflessness as a leader--his stories are not about his own achievements, which are many, but those of the people he led, one of the great success stories of our time. --Sean Moriarty, CEO, Ticketmaster Do the Right Thing offers insightful views into the culture, leadership, and decisions that build great companies the right way. A must read for my management team. THIS BOOK ROCKS. --Kent Taylor, Founder and Chairman, Texas Roadhouse Restaurants The book is a fun read filled with memorable stories that get at the heart of what it takes to lead in a way that simultaneously satisfies employees, customers, and shareholders. Jim Parker plays the role of eloquent detective and ferrets out the interweaving parts that distributed leadership, culture, values, and teamwork play as the underlying layers of a company's success.This is a book about heroes at all levels and the environment needed to create those heroes. A must-read for today's leaders. --Professor Deborah Ancona, Seley Distinguished Professor of Management and Faculty Director of the MIT Leadership Center, Sloan School of Management You'll laugh and cry reading Jim's book, and probably won't be able to put it down. It will forever change the way you view the employees in your organization. --Beverly K. Carmichael, Member, Board of Directors, Society for Human Resource Management People matter most. You know that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. No wonder so many fail--while others focused on doing the right thing remain profitable and growth oriented for decades. James F. Parker shows why doing the right thing isn't just naive feel-goodism: it's the most powerful rule for business success. Parker's stories won't just convince you: They'll move you. Naive? No way. In this book, Southwest Airlines' former CEO proves why doing what's right is the #1 rule of business success. James F.Parker tells how after 9/11, Southwest made three pivotal decisions: no layoffs, no pay cuts, and no-hassle refunds for any customer wanting them. The result: Southwest remained profitable and its revenue passenger miles for 4Q01 held steady while the rest of its industry nearly collapsed...and Southwest's market cap soon exceeded all its major competitors combined. These pivotal decisions grew naturally from Southwest's culture of mutual respect and trust. Parker offers deeply personal insights into that culture, revealing how those same principles are used by other people and organizations, showing you that it's really not that hard to Do The Right Thing! * Why doing what's right is the surest way to optimize and sustain value* Putting people first...honestly, for real* Finding great leaders at every level of the organization* Hiring for attitude, training for skills* Achieving unprecedented levels of teamwork (and fun!)

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