The Experience Maker: How to Create Remarkable Experiences That Your Customers Can't Wait to Share
(Depends on publisher)
The essential guide to making customer experience the ultimate competitive advantage.
Quantity | Price | Discount |
---|---|---|
List Price | $26.95 | |
1 - 24 | $21.56 | 20% |
25 + | $16.17 | 40% |
$26.95
Book Information
Publisher: | Morgan James Publishing |
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Publish Date: | 09/14/2021 |
Pages: | 212 |
ISBN-13: | 9781631954597 |
ISBN-10: | 1631954598 |
Language: | English |
Full Description
The answer is customer experience, and the best part about customer experience is that it's delivered by human beings which are unique to a company. The Experience Maker helps managers and executives focus on customers who are already spending money with their company rather than spending more money on marketing new customers. In The Experience Maker, Dan Gingiss teaches that creating a remarkable experience for customers will ensure they become a company's best marketers and salespeople. By learning from the successes of other companies and applying the proprietary WISER method (Witty, Immersive, Shareable, Extraordinary, Responsive), managers and executives learn to create remarkable experiences that their customers will want to talk about with friends, family, and social media followers.