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People Skills

Robert Bolton

Originally published: Englewood Cliffs, N.J.: Prentice-Hall, c1979.

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Book Information

Publisher: Touchstone Books
Publish Date: 06/06/1986
Pages: 324
ISBN-13: 9780671622480
ISBN-10: 067162248X
Language: English

Full Description

"People Skills" is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, and dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful, emotionally charged situations.

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