The 2022 Porchlight Business Book Awards Longlist is here! Shortlist to be announced December 15th.

Satisfaction Guaranteed: How Zingerman's Built a Corner Deli Into a Global Food Community

Micheline Maynard

From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman's--a beloved, $70 million-dollar Michigan-based gourmet food store with global reach--is "thoughtful reading for foodies and entrepreneurs" ( Kirkus Reviews ). Certain businesses are legendary, exerting immense influence in their field.

READ FULL DESCRIPTION

Bulk non-returnable discounts

Quantity Price Discount
List Price $27.99  
1 - 24 $22.39 20%
25 - 99 $19.59 30%
100 - 499 $18.19 35%
500 + $17.63 37%

Quick Quote

Lorem ipsum dolor sit amet, consectetur adipisicing elit

$27.99


Book Information

Publisher: Scribner Book Company
Publish Date: 02/22/2022
Pages: 256
ISBN-13: 9781982164614
ISBN-10: 1982164611
Language: English

What We're Saying

February 21, 2022

From an accomplished national journalist, a lively look at the inception, growth, future, and unique management style of Zingerman’s—a beloved, $70 million-dollar Michigan-based specialty food store with global reach. READ FULL DESCRIPTION

November 22, 2022

Dylan Schleicher takes a look at the best books 2022 had to offer in the Management & Workplace Culture category. READ FULL DESCRIPTION

November 17, 2022

“This terrific collection of books balances the innovative with the iterative, and champions doing the right things the right way to make our work and our future tangibly better, no matter the industry or the endeavor.” READ FULL DESCRIPTION

Full Description

From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman's--a beloved, $70 million-dollar Michigan-based gourmet food store with global reach--is "thoughtful reading for foodies and entrepreneurs" (Kirkus Reviews). Certain businesses are legendary, exerting immense influence in their field. Zingerman's in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space--transforming Ann Arbor into a destination for food lovers. Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman's philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffee--all locally produced--Zingerman's is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard's Satisfaction Guaranteed. Discover how by 2019, Zingerman's employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman's growth momentarily screeched to a halt--but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman's looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do.

We have updated our privacy policy. Click here to read our full policy.