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Simple Truths of Service: Inspired by Johnny the Bagger

The Simple Truths of Service: Inspired by Johnny the Bagger

By Ken Blanchard and Barbara Glanz

From the New York Times Bestselling author of The One Minute Manager Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients.

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Book Information

Publisher: Simple Truths
Publish Date: 02/07/2017
Pages: 80
ISBN-13: 9781492630487
ISBN-10: 1492630489
Language: English

Full Description

From the New York Times Bestselling author of The One Minute Manager

Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service.

The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative choices will spark the way your company approaches their clients. By putting his own personal mark on each customer interaction, Johnny makes it clear that the bottom line of service is to lead with the heart.

His story, along with many others, provide a tool kit for the success of your company. After reading this book, your service team will be bursting with new ways to stand out from the crowd and really make a difference.

About the Authors

Ken Blanchard is the founder and chief spiritual officer of The Ken Blanchard Companies. He is the coauthor of several best-selling books, including The One Minute Manager and The New One Minute Manager, Raving Fans and Gung Ho-His books have combined sales of more than twenty million copies in forty-two languages.

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Barbara Glanz, one of fewer than 500 Certified Speaking Professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Using her Master's Degree in Adult Learning, she has spoken on 7 continents and in all 50 states to organizations as diverse as Nordstrom, Honda, The Nat'l Association for Employee Recognition, Southwest Airlines, Bank of America, USSA, Kaiser Permanente, Hallmark, The Learn More

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