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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Joseph Michelli, Michelli Joseph

Featuring fresh-brewed, piping-hot leadership strategies that have made Starbucks a robust company worldwide, this book presents a rich mix of ideas for businesses that want to learn how to apply the secret behind Starbucks' phenomenal vision, creativity, and leadership within their company and in their field.

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Book Information

Publisher: McGraw-Hill Education
Publish Date: 10/05/2006
Pages: 224
ISBN-13: 9780071477840
ISBN-10: 0071477845
Language: English

What We're Saying

December 10, 2007

Let's Take a Holiday

By 800-CEO-READ

So, there I was waiting patiently in line to go through the first of 3 security checkpoints at the airport. It was the first time I was traveling overseas with my mom, which I may not do again, but that's only because I lost her during the trip to Mexico. It turns out she was just getting a tattoo, but I digress. READ FULL DESCRIPTION

February 05, 2008

Below you'll find the list of our top 25 bestsellers for 2007. Congratulations and thanks to everyone on the list! The Speed of Trust: The One Thing that Changes Everything by Stephen M. READ FULL DESCRIPTION

Full Description

Featuring fresh-brewed, piping-hot leadership strategies that have made Starbucks a robust company worldwide, this book presents a rich mix of ideas for businesses that want to learn how to apply the secret behind Starbucks' phenomenal vision, creativity, and leadership within their company and in their field.


From the Publisher:

WAKE UP AND SMELL THE SUCCESS!

You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time.

"The Starbucks Experience" contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to "Fortune" magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the "partners"-and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involved

Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today.

For anyone who wants to learn from the best-and be the best-"The Starbucks Experience" is a rich, heady brew of unforgettable user-friendly ideas.


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