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Supercommunicators: How to Unlock the Secret Language of Connection

Supercommunicators: How to Unlock the Secret Language of Connection

By Charles Duhigg

"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special. And what can they tell us about how communication really works.

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Book Information

Publisher: Random House
Publish Date: 02/20/2024
Pages: 320
ISBN-13: 9780593243916
ISBN-10: 0593243919
Language: English

Full Description

NEW YORK TIMES BESTSELLER - From the author of The Power of Habit, a fascinating exploration of what makes conversations work--and how we can all learn to be supercommunicators at work and in life

"A winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best."--Adam Grant, author of Think Again and Hidden Potential Come inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation. Communication is a superpower and the best communicators understand that whenever we speak, we're actually participating in one of three conversations: practical (What's this really about?), emotional (How do we feel?), and social (Who are we?). If you don't know what kind of conversation you're having, you're unlikely to connect. Supercommunicators know the importance of recognizing--and then matching--each kind of conversation, and how to hear the complex emotions, subtle negotiations, and deeply held beliefs that color so much of what we say and how we listen. Our experiences, our values, our emotional lives--and how we see ourselves, and others--shape every discussion, from who will pick up the kids to how we want to be treated at work. In this book, you will learn why some people are able to make themselves heard, and to hear others, so clearly. With his storytelling that takes us from the writers' room of The Big Bang Theory to the couches of leading marriage counselors, Duhigg shows readers how to recognize these three conversations--and teaches us the tips and skills we need to navigate them more successfully. In the end, he delivers a simple but powerful lesson: With the right tools, we can connect with anyone.

About the Author

Charles Duhigg is a Pulitzer Prize-winning investigative journalist and the author of The Power of Habit and Smarter Faster Better. A graduate of Harvard Business School and Yale College, he is a winner of the National Academies of Sciences, National Journalism, and George Polk awards.

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