Wired and Dangerous: How Your Customers Have Changed and What to Do about It
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What We're Saying
Wired and Dangerous: How Your Customers Have Changed and What to Do About It by Chip Bell and John R. Patterson, Berrett-Koehler, 248 pages, Paperback, $19. 95, June 2011, ISBN 9781605099750 My company, 800-CEO-READ was founded and thrived on the simple fact that you can actually call and talk to a friendly somebody, if you are so inclined, when you want to buy books. READ FULL DESCRIPTION
"Wired and Dangerous" is the recipient of several awards, including a silver medal in the Business/Career/Sales category of the 2012 Independent Publisher Book Awards and bronze medal in the Sales category of the 2012 Axiom Business Book Awards.
"Provocative insight, an irresistible page-turning look at the empowered customer."
"Bell and Patterson explain how to master the new service paradigm--a partnership between you and your customers."
--Charlene Li, author of Open Leadership and coauthor of the bestselling Groundswell
"Provides powerful, cutting-edge solutions for turning today's restless customers into loyal advocates who ensure growth and increased profits."
--Daniel Burrus, author of the bestselling Flash Foresight