{"product_id":"experience-is-everything-jeannie-walters-9781637634462","title":"Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations","description":"\u003cb\u003eNOW A \u003ci\u003eUSA TODAY\u003c\/i\u003e BEST SELLER!\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003eIn \u003ci\u003eExperience Is Everything\u003c\/i\u003e, award-winning CX strategist Jeannie Walters shows leaders at every level how to transform everyday interactions into human-centered experiences that inspire loyalty and create lasting impact.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eIn today's hyper-connected world, delivering exceptional customer experience (CX) is no longer a nice-to-have--it's the key to growth, trust, and long-term loyalty. \u003cp\u003e\u003c\/p\u003eIn \u003ci\u003eExperience Is Everything\u003c\/i\u003e, award-winning CX strategist Jeannie Walters offers a transformative guide to reimagining customer experience as a mindset, strategy, and daily discipline. Whether you're a CEO, team leader, or front-line employee, this book equips you to become a true \"CX Change Agent\"--one who drives positive, measurable results by focusing on human-centered experiences. \u003cp\u003e\u003c\/p\u003eWith practical tools, inspiring stories, and proven frameworks, Walters introduces her three-part foundation for CX success: a customer-centric mindset, a defined strategy aligned with organizational goals, and the discipline to take consistent action. Learn how to craft and implement a Customer Experience Mission Statement, build cross-functional alignment, and use journey mapping to remove friction and delight your customers at every step. \u003cp\u003e\u003c\/p\u003eThis isn't theory--it's a roadmap to impact. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eReaders will learn how to: \u003c\/b\u003e\u003cbr\u003e \u003cul\u003e \u003cli\u003eDistinguish between customer service and customer experience--and lead both effectively\u003c\/li\u003e \u003cli\u003eCreate a clear CX Mission Statement to unify and empower teams\u003c\/li\u003e \u003cli\u003eUse customer journey mapping as a strategic, problem-solving tool\u003c\/li\u003e \u003cli\u003eAlign CX goals with business outcomes like revenue growth and efficiency\u003c\/li\u003e \u003cli\u003eBuild a culture where CX is everyone's responsibility\u003c\/li\u003e \u003cli\u003eTurn feedback, data, and everyday interactions into loyalty-building moments\u003c\/li\u003e \u003c\/ul\u003e \u003cbr\u003eIf you're ready to make every customer interaction count, \u003ci\u003eExperience Is Everything\u003c\/i\u003e will show you how.","brand":"Mission Driven Press","offers":[{"title":"Default Title","offer_id":50140470935745,"sku":"9781637634462","price":28.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0781\/5512\/0833\/files\/9781637634462.jpg?v=1776114601","url":"https:\/\/www.porchlightbooks.com\/products\/experience-is-everything-jeannie-walters-9781637634462","provider":"Porchlight Book Company","version":"1.0","type":"link"}