{"product_id":"guaranteed-customer-experience-jeff-toister-9780578824949","title":"Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises","description":"\u003cp\u003eWhat if you could guarantee your customers an amazing experience, and then deliver on that promise \u003cb\u003eevery time?\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eThe Guaranteed Customer Experience\u003c\/i\u003e turns the concept of a guarantee on its head. An experience guarantee goes beyond merely warrantying a product against defects. It encompasses the entire customer journey to promise an experience that never falls short of expectations.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eDiscover what truly motivates customers to buy from you.\u003c\/li\u003e\n\u003cli\u003eEarn your customers' trust with an experience guarantee.\u003c\/li\u003e\n\u003cli\u003eAvoid service failures that cause customer churn.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eGet an inside look at how leading organizations use experience guarantees to fuel customer-driven growth. Learn the real reasons people love these companies and remain loyal customers. Discover how brands, products, and even individual employees use the Guaranteed Customer Experience model to stand out from the competition.\u003c\/p\u003e\u003cp\u003eCreating a consistently great customer experience doesn't have to be a complicated and daunting task. \u003ci\u003eThe Guaranteed Customer Experience\u003c\/i\u003e will help whether you're looking for a model that's easy to implement and understand, or you're trying to find a critical piece that's been missing from previous customer experience initiatives.\u003c\/p\u003e","brand":"Toister Performance Solutions","offers":[{"title":"Default Title","offer_id":50064079651009,"sku":"9780578824949","price":16.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0781\/5512\/0833\/files\/9780578824949.jpg?v=1773934327","url":"https:\/\/www.porchlightbooks.com\/products\/guaranteed-customer-experience-jeff-toister-9780578824949","provider":"Porchlight Book Company","version":"1.0","type":"link"}