{"product_id":"how-did-that-happen-roger-connors-9781591844143","title":"How Did That Happen?: Holding People Accountable for Results the Positive, Principled Way","description":"\u003cb\u003eThe \u003ci\u003eNew York Times\u003c\/i\u003e bestseller that provides a simple, proven approach to improve accountability and the bottom line. \u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e The economy crashes, the government misfires, businesses fail, leaders don't lead, managers don't manage, and people don't follow through, leaving us asking, \"How did that happen?\" \u003cp\u003e\u003c\/p\u003e Surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to large and small businesses. \u003ci\u003eHow Did That Happen?\u003c\/i\u003e offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way. \u003cp\u003e\u003c\/p\u003e As the experts on workplace accountability and the authors of \u003ci\u003eThe Oz Principle\u003c\/i\u003e, Roger Connors and Tom Smith tackle the next crucial step everyone can take, whether working as a manager, supervisor, CEO, or individual performer: creating greater accountability in all the people on whom you depend.","brand":"Portfolio","offers":[{"title":"Default Title","offer_id":50268868772033,"sku":"9781591844143","price":20.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0781\/5512\/0833\/files\/9781591844143.jpg?v=1779983619","url":"https:\/\/www.porchlightbooks.com\/products\/how-did-that-happen-roger-connors-9781591844143","provider":"Porchlight Book Company","version":"1.0","type":"link"}