{"product_id":"human-service-jeff-toister-9798218925321","title":"Human Service: The Skills AI Can't Replace","description":"\u003cp\u003eArtificial intelligence is transforming customer service. But customers still need humans when systems fail, emotions are involved, or judgment is required.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eHuman Service \u003c\/i\u003ereveals how employees can create value that AI can't match. It explores three essential customer service skills-\u003cb\u003econnection, understanding, and advocacy\u003c\/b\u003e-that grow revenue, improve efficiency, and earn loyalty.\u003c\/p\u003e\u003cp\u003eIn this book, you'll discover: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWhat humans do better than AI\u003c\/li\u003e\n\u003cli\u003eWhen employees make the biggest difference\u003c\/li\u003e\n\u003cli\u003eHow to build and scale these skills\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eYou'll also learn how leading organizations combine smart automation with helpful employees to gain a competitive advantage. Through real-world stories, practical examples, and cautionary tales, \u003ci\u003eHuman Service \u003c\/i\u003eshows what happens when companies rely too much on technology and what's possible when you get the balance right.\u003c\/p\u003e\u003cp\u003e\u003ci\u003eHuman Service \u003c\/i\u003eis your guide to standing out in the age of AI.\u003c\/p\u003e","brand":"Toister Performance Solutions","offers":[{"title":"Default Title","offer_id":50064078799041,"sku":"9798218925321","price":16.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0781\/5512\/0833\/files\/9798218925321.jpg?v=1773946800","url":"https:\/\/www.porchlightbooks.com\/products\/human-service-jeff-toister-9798218925321","provider":"Porchlight Book Company","version":"1.0","type":"link"}