{"product_id":"managing-challenging-clients-a-oade-9780230238428","title":"Managing Challenging Clients: Building Effective Relationships with Difficult Customers","description":"Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.","brand":"Palgrave MacMillan","offers":[{"title":"Default Title","offer_id":50268857761985,"sku":"9780230238428","price":54.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0781\/5512\/0833\/files\/9780230238428.jpg?v=1779979547","url":"https:\/\/www.porchlightbooks.com\/products\/managing-challenging-clients-a-oade-9780230238428","provider":"Porchlight Book Company","version":"1.0","type":"link"}