"Chip R. Bell focuses on the importance of delivering the 'core' of a service experience in a fashion that is value-unique, not just value-added. In his own words, 'Innovative service comes from your core; it evokes an experience of genuineness, a sense that its source is deep, not superficial'. This wonderful book offers powerful, practical advice, along with engaging stories of ways a novel service experience can also be one that is profound"--Back cover.
Published: Tuesday, February 14, 2017
Published by: Greenleaf Book Group Press
Available in: Hardcover (9781626343948)