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The 2020 Porchlight Business Book Awards Longlist
By Dylan Schleicher
These are the 40 books we found represent the year best in one way or another. They help us make sense of the challenges 2020 has presented us with, understand the depths of the existing cracks it has exposed in our society, and offer solutions to solve the many truly monumental challenges we face—together.
Ten Elements of Outstanding Customer Service Cultures
By Micah Solomon
"Don’t fall into the trap of thinking there’s an infinite supply of new customers out there for the taking if only your marketing and sales departments would do their jobs, seeking out and converting more leads. Tell yourself instead that not only are customers a limited commodity, there’s no such thing
Making Conversation: Seven Essential Elements of Meaningful Communication
A former Senior Partner and Global Managing Director at the legendary design firm IDEO shows how to design conversations and meetings that are creative and impactful.
Upright Women Wanted
By Lauren Kohlenberg
This near-future novella highlights an American Southwest that is riddled with bandits, fascists, and queer librarian spies.
Forming Labor-Management Partnerships for Systemic Change in Healthcare
By Peter Lazes, Marie Rudden
In order to create systems that provide cost-effective, timely, professional, and better-coordinated care, it is essential that healthcare organizations make use of the input of staff at every level.
The Leader's Guide to Unconscious Bias: How to Reframe Bias, Cultivate Connection, and Create High-Performing Teams
A timely, must-have guide to understanding and overcoming bias in the workplace, from the experts at FranklinCovey.
White Fright: The Sexual Panic at the Heart of America's Racist History
By Gabbi Cisneros
The importance of learning the real, often racist history of America is clear these days, and Jane Dailey’s book examines the many layers of post-Civil War society to clearly reveal the political grip of whites in America, holding racism in place through the policing of bodies.
Once a Warrior: An Excerpt
"Our communities face no shortage of problems, ranging from social division to income inequality to an increasing onslaught of natural disasters. If, as a nation, we issued a challenge to the three million men and women who have returned from tiresome wars in the Middle East to address these things,
The Next Evolution of the Modern Workplace
By Eric Mosley, Derek Irvine
"The future of business depends on work becoming more human, and that’s a powerful impetus toward progress."
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