The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.
| Quantity | Price | Discount |
|---|---|---|
| List Price | $17.95 | |
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| 25 - 99 | $11.13 | 38% |
| 100 - 249 | $10.77 | 40% |
| 250 - 499 | $10.41 | 42% |
| 500 + | $10.23 | 43% |
Non-returnable discount pricing
$17.95
Book Information
| Publisher: | Amacom |
|---|---|
| Publish Date: | 03/20/2013 |
| Pages: | 208 |
| ISBN-13: | 9780814431832 |
| ISBN-10: | 0814431836 |
| Language: | English |
