100 Best: Jack interviews Jan Carlzon, author of Moments of Truth
In this interview, Jan Carlzon, author of Moments of Truth, talks with Jack Covert about his experience running large companies, and the moments when he discovered pathways to success: connecting with customers and employees, and aiming for being 1% better than competition to build a long-term successful organization.
This book is one of the books in Jack and Todd's book The 100 Best Business Books of All Time.
[podcast]http://800ceoread.
In this interview, Jan Carlzon, author of Moments of Truth, talks with Jack Covert about his experience running large companies, and the moments when he discovered pathways to success: connecting with customers and employees, and aiming for being 1% better than competition to build a long-term successful organization. This book is one of the books in Jack and Todd's book The 100 Best Business Books of All Time.
[podcast]http://800ceoread.com/blog/audio/jan_carlzon_moments_of_truth.mp3[/podcast]
