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100 Best: Jack interviews Jan Carlzon, author of Moments of Truth

April 27, 2009

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In this interview, Jan Carlzon, author of Moments of Truth, talks with Jack Covert about his experience running large companies, and the moments when he discovered pathways to success: connecting with customers and employees, and aiming for being 1% better than competition to build a long-term successful organization. This book is one of the books in Jack and Todd's book The 100 Best Business Books of All Time. [podcast]http://800ceoread.

In this interview, Jan Carlzon, author of Moments of Truth, talks with Jack Covert about his experience running large companies, and the moments when he discovered pathways to success: connecting with customers and employees, and aiming for being 1% better than competition to build a long-term successful organization. This book is one of the books in Jack and Todd's book The 100 Best Business Books of All Time.

[podcast]http://800ceoread.com/blog/audio/jan_carlzon_moments_of_truth.mp3[/podcast]

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