Last night Jon and I listened to a speech from Malcolm Faulds of BzzAgent -- the company founded by Dave Balter, author of Grapevine. I'm still fascinated by what BzzAgent is doing. Dave created BzzAgent to harness the power of word-of-mouth.
When the new VW Passats were unveiled, BzzAgent worked with VW dealers to arrange a 48-hour test drive for a handful of agents. Of the original 6302 agents invited to participate, 1167 scheduled test drives and 1071 completed a test drive. In the end, 375 Passats were sold/leased.What I always find interesting is how other ideas (often found in books) are implemented in strategies. For example, BzzAgent uses Reichheld's NPS. And for phone polling they work with Jonathan and Edward's company. Oh, and if you're looking for WOM books, see BzzAgent's Resources.