ChangeThis: Issue 111
November 20, 2013
How To Future-Proof Your Career by Jocelyn K. Glei “The way we interact with people, the tools we use, and the way we work are all changing. This has huge implications for the way we run our careers.
"The way we interact with people, the tools we use, and the way we work are all changing. This has huge implications for the way we run our careers. It demands that we reinvent our approach, shifting from a focus on past accomplishments—the 'resum model'—to constant self-iteration, or what I think of as the 'learner's model.'"
"There is a mythology that surrounds creativity. These myths were prevalent almost everywhere I looked—everywhere except in the most innovative companies and people. If we want to be more creative, then we have to learn from these companies and individuals and rewrite the myths of creativity."
"Leaders today are yearning for something more meaningful. For many of us,
the experience of leadership has been mediocre at best. Whatever the experience, you may end up questioning why you ever became a leader in the first place. You also know deep down that there has to be a better way. I'm here to tell you that there is."
by Linda Fisher Thornton
"Aristotle said 'We are what we repeatedly do.' He was right. Our daily choices define us. They show just how far beyond ourselves we're thinking, and how we see ourselves in the world. As we navigate the turbulence of today's workplace, there is power in asking ourselves, 'What is it that I repeatedly do?'"
"Too often, customer service is viewed as a department, a designated employee's job role, or someone else's responsibility. To expand on this narrow definition of customer service, I'd like to submit my own definition for consideration: Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer."
"How often do we come out of an important discussion or a negotiation and ponder what we could've done differently to achieve a better result? I decided to articulate a system that allows us to find and speak the 'words that work' so that we're not left thinking 'Oh I wish I had done/said that differently.'"