Todd and my lunch conversation yesterday turned towards work [as tends to regularly be the case]. The specific subject being this -- the blog. He brought up a post by Kathy Sierra over at Creating Passionate Users on helping your users kick ass.
"Where there is passion, there is a user kicking ass..." and by "kicking ass" we mean "being really good at something."It leads to the question, how can you become the teacher? Or what I'd call, the enabler [read in deep Hollywood announcer voice]? What I'm curious about is how can we help you kick ass and rock your customers' world? Todd and I both decided we do a fair job of giving you the facts but what else can we be telling you? On a side note, here's another post from Kathy I found insightful on adding randomness to your service/product.