Cy Charney is president of Charney and Associates, Inc., a management consulting firm specializing in the human dimension of performance improvement. He works internationally with Fortune 500 companies and teaches in the Executive programs of five major universities. He is the author of The Portable Mentor, The Instant Manager, and The Instant Sales Pro. Cy lives in Toronto, Ontario. See www.askcharney.com.

Kathy Conway is president of Virtual Communications, a consulting firm specializing in high-impact training results and focusing on developing and retaining high-performing employees. She has more than 25 years of experience in human resources. She lives in Oakville, Ontario.