Books ordered as non-returnable copies may not be returned, unless we made a mistake. (See “Mistakes” below.)

If you order returnable copies, our goal is to make returns as easy as possible for you. Porchlight will refund the full cost of your returnable book purchase minus the shipping within 30 days after you return to us the returnable book. Please note that returnable books must be returned in their original condition, with no writing or other damage.

Be sure not to open any software included as part of a book until you are sure you will keep the book. We cannot take returns on books (even if we made a mistake) if the seal on any included software is broken.

Mistakes

You may return any type of book (returnable or non-returnable) because of a mistake we made—for example, if we mailed you the wrong book or it is damaged when you receive it. If this occurs, please call 800-236-7323, and one of our Customer Service Specialists will correct this immediately and provide you with a return number. When we receive your return at the “Address for Returns” noted below, we will promptly credit your account for the full cost of the book purchase and shipping.

EU Customers

If you are a resident of the European Union, your right of withdrawal will be available as required by law.  View your order status page for the right of withdrawal button.

Address for Returns

For any returns described above, please mail your return to:

Porchlight Book Company Returns Department

544 S. 1st Street

Milwaukee, Wisconsin 53204