Yes! Please include this information on your order (Checkout>Shipping Method>Additional Order Info) and note the guest arrival date—or simply call customer service directly (800-236-7323), and we can arrange this.

Yes! As soon as we have tracking information for your order, you will receive an email. If you cannot find the email, you can also find tracking information in your account order history. If tracking information is not showing up, please contact customer service (help@porchlightbooks.com or 800-236-7323), and they will be happy to help!

It may add a couple of days to your delivery time, but we can do that! Call customer service (800-236-7323) in order to place a split shipment order.

Sometimes! Pre-ordered books are normally shipped on the release date; if you have a special circumstance that requires books to be delivered on the release date, we will work with the publisher to help accommodate your request. Call us (800-236-7323) for more information!

International shipments may be subject to customs inspections, delays, import regulations, duties, taxes, and fees beyond Porchlight’s control.

The recipient is solely responsible for compliance with all local import laws and regulations, including providing any requested importer identification or documentation required by the destination country.

Porchlight Book Company is not responsible for delays, additional charges, refused shipments, or failed delivery resulting from recipient non-compliance with customs requirements.

If a shipment is refused, abandoned, or returned due to unpaid duties, taxes, or failure to provide required import documentation, the customer is responsible for any return shipping, storage, or disposal costs assessed by the carrier or customs authority.

International orders cannot be canceled or rerouted once shipped due to customs documentation requirements.

Risk of loss passes to the customer upon delivery to the carrier.

If UPS can ship it there, we can get it there!

UPS, USPS, and various consolidated shipping options. Please note: we do not currently use DHL for general orders.

Think of it this way: it’s like you are buying a seat on an international flight—which is expensive! We do not determine international shipping rates from our carriers; we simply pass them on to you with no upcharges.

It depends on your location, but you can safely estimate two weeks for international shipping. Be aware that customs varies by country and can hold up shipment for an undetermined amount of time. If you have concerns, contact customer service, and we will do our best to help get your package released from customs.

Our expert customer service staff has shipped internationally for years, and they take care of the paperwork for you.

Yes! As soon as we have tracking information available for your order, you will receive an email with that information. Note that some destination countries, due to local delivery logistics, are not able to provide us with tracking information. If you have a question about your order at any stage during the process, please feel free to call a Customer Service Specialist directly: 800-236-7323

Sometimes! It depends on many factors—contact customer service (800-236-7323) and we will do our best to help get your package rerouted.

We try to accommodate that request for bulk orders only (no single copy orders); please call customer service to see if your account can be applied to your order.

Yes, you do. If there are any questions or problems with your order, it is the best way to contact you. And if you are shipping internationally, customs paperwork requires it.

For small (e.g. single-copy) international shipments, we use a consolidated shipping vendor, which offers our customers delivery times comparable to USPS First Class International, at roughly half the published price of USPS’ service. This financial savings means your package will take slightly longer to enter the mailstream and be scanned for tracking. This, in turn, means your tracking number might take a few days to update with information about your shipment. If you have a question about your order at any stage during the process, please feel free to call a Customer Service Specialist directly: 800-236-7323

Porchlight is a nonresident importer to Canada. By prepaying customs import fees at the time of order, your bulk books are delivered to your door without having to broker the shipment through Canada Border Services Agency (CBSA).