The RARE Manifesto: How Building Better Relationships with Your People and Your Customers Can Deliver Sustainable Growth

"What if we lived in a world where all companies took care of their existing customers with as much effort as they pursued new customers, where companies were trusted and liked, where doing business with a company was a good experience, where companies and their employees cared about their customers and each other? What kind of world would that be? I believe that it is a world that is worth striving for."