"Surprise is the enemy. Or, is it? Could we be overlooking—even resisting—one of the most essential catalysts of personal and business breakthroughs? Could we be ignoring the most fundamental tool that anyone can use to create disruptive innovation and change? Here's the fundamental problem. Game changers—whether products, services, or new business models—don't necessarily result from big visions, carefully crafted strategies, and meticulous plans. Creating disruptive, game changing innovation requires leaders to live with uncertainty, embrace ambiguity, and respond to both good and bad surprises along the way. We've been trained to resist the very thing that's needed to leapfrog to the next level. We need to learn to live with—even embrace—what most of us view as the enemy."