"I know way too many senior people who think they're great leaders because they read lots of leadership books, or who think they're staying abreast of the changes in their industry because they're reading about those changes. Real learning is almost always at least somewhat uncomfortable. It's challenging. It's figuring out how to operate in new ways; questioning your assumptions; putting new ideas into practice. Real learning takes you out of the tried-and-true, and into that murky, disturbing land of I'm-not-very-good-at-this. And, I submit to you, that kind of learning is central to our success today."