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“Chip Bell’s unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer’s ingenuity for creating breakthrough results.”
—Jeanne Bliss, founder and CEO, CustomerBliss; and cofounder, Customer Experience Professionals Association (CXPA)
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In the tradition of HEARTLAND and THE YELLOW HOUSE, a major non-fiction debut, an environmental and moral reckoning of three generations in a Maine paper mill town.
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A guide to building a learning culture that can sustain careers—and companies—for decades, from a top executive at Udemy, the world’s largest online education platform.
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A guide to successful community moderation exploring everything from the trenches of Reddit to your neighborhood Facebook page.
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From the bestselling author of Waking Up and The End of Faith, an adaptation of his wildly popular, often controversial podcast.
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