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Jonathan MacDonald teaches companies how to harness the energy of perpetual change rather than resist it.
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Jeanne Bliss provides the question to end all questions when designing and delivering customer service: Would you do that to your mother?
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Martin Lanik helps us unlock our leadership capabilities with the power of practice and science of habit.
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This week's winners will receive two books handpicked by our editorial director.
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Alissa Quart's new book explores how high child care costs, changing economic realities, and harsh workplace policies are squeezing an already benighted middle class.
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