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"Employees don't leave companies. They leave managers. 70% of employees don't feel valued by their employers. 64% of Americans leave their jobs due to lack of recognition. This impacts the bottom line because customers feel the effects of employee success and either respond with loyalty, or get turned off by bad service or inferior products. There has to be a better way to improve employee and manager relationships in order to maximize business success. The answer is simple. Manage the work, not the people."