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"We know your role is difficult, but it is worth doing—and doing well—because you can truly improve the lives and careers of your team members. That’s not hyperbole."
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"Your organization's ability to achieve sustained superior performance depends on the nature of the relationships inside it: how well people work together, how respectfully they treat one another, how carefully they listen to customers and suppliers, and how leaders model the type of behavior that attracts, retains and develops the best talent."
