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"When people think like takers, they focus on getting as much as possible from others. When they operate like givers, on the other hand, their overarching emphasis is on contributing their knowledge and skills to benefit others."
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"The old, knee-jerk opposition between business and the environment is yesterday's way of thinking. Increasingly, top business leaders view nature as a foundational asset base and essential ally to their companies' productivity. If you want your company to thrive, you will need to be bold, think big, and be aggressive about pursuing business opportunities that work with the environment, not against it."
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"Customer Service is Not a Department
It's also not a complaint desk, or a website, or a phone number, or an option on a phone menu. Nor is it a task or a chore. It's the responsibility of everyone in the organization, from the CEO to the lowest-ranking front line employee. In effect, everyone in the company is a customer service rep, because each of them has some impact on the customer's experience.
As an executive, you may never see or speak to a customer, but you model how they should be treated with every interaction you have, with vendors, creditors, suppliers, and especially your employees. Treat everyone with sincerity and respect and it will trickle down to your customers."
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"Think about work that made you proud. Remember something you produced—a product, a pitch, a proposal—that represents you at your very best? Pride feels good. We want to feel it more, and we'll work hard to get that good feeling.
Now think about work you did that made you ashamed. Remember something sent off incomplete because you didn't have time to do it justice? Remember early work you completed before you climbed up the learning curve? How'd that feel?
We're driven to do more of the work that makes us proud and less of the work that makes us ashamed. Usually, that's smart. Pride pulls us to do things well, and shame pushes us away from doing things poorly. But in certain critical times—especially when it's time to do something new—these emotions push and pull us in unwise directions.
Sometimes doing your very best is the very worst decision. In fact, sometimes it's smart to suck."
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"Welcome. You've officially arrived at the intersection of reality and possibility.
Take comfort. You are not alone. There are many who are standing with you at this junction. But each of you has his or her own path to follow, and what you do next is yours and only yours to define. While that may sound either trite, abstract or both, the future does in fact begin with you and will be defined by you."
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Take comfort. You are not alone. There are many who are standing with you at this junction. But each of you has his or her own path to follow, and what you do next is yours and only yours to define. While that may sound either trite, abstract or both, the future does in fact begin with you and will be defined by you."
