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"By the end of the manifesto I hope that you will be equipped with sufficient knowledge and practical actions that you know what to do and how to do it should you become subject to workplace bullying in the future. And I also hope that reading this manifesto will assist those of you who have already been targeted by a workplace bully to be able to process your experience and find relief from the nagging self-doubts that often form part of the aftermath of an experience of workplace bullying."
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"These types of relationships are not easily formed nor are they formed overnight. They require exceptional care, attention, and a focus on continuously exceeding expectations. At Zane's, where we have chosen to compete on service rather than on price alone, it means providing unparalleled customer service. We can never accept an unhappy customer, nor look at unsatisfied customer as an inevitable part of doing business. This method goes beyond the mindset of making an unhappy customer happy or simply matching the offers of our competitors. Creating lifetime customers requires that you offer every customer or potential customer more service than they consider reasonable. Further, it means that you actively solicit customer feedback about what you could be doing better and use that information to expand and tweak your offerings to best service the customer."
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"When trust levels are high, so is the quality and performance of business—and the reverse is also true. These facts are demonstrated dramatically when we look at the financial outcomes of companies that are among the best to work for and their peer companies that aren't.
Fortune's 100 Best Companies to Work For have roughly double the rates of return, income, return on assets, profits, stock market returns and employee and customer retention rates compared to peer companies."
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"It's important to realize that the only true barrier in life is you. Sure, there can be obstacles that you face every day and people who are impediments to achieving your goals, but ultimately, you will be the reason that you achieve or fail. I quite often tell folks that they have to "Go Do." Frequently, on social media, you will see that two-word charge from me because I hope it will click with folks in need of motivation. There are so many people out there with the "woe is me" attitude; what they must realize is that they are causing the woe and they are the only conduit for change."
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"Whether you have a formal leadership title or not, chances are you're reading this because you're a natural leader. You're the kind of person who steps up and steps in when others need you most. Or, you want to. As daunting as leadership can be, what you need to do is straightforward. We're about to teach you a model that will make you the kind of leader whose team people beg to join; and the kind of person who develops other leaders as a natural part of your every day work and life."
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