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"As an entrepreneur, you need to know that your business isn't an entity. It's an experience. It's unfolding at every moment. Every moment is vital. Critical. The only way to handle the chaos and the crazy beauty of it all is this: know that growing your business is actually about growing yourself. It's about staying sane, centered, and focused. [...] All you have is this moment, this experience. Make it an interesting one. Make it fun. Make it worth sharing. When you let love in to everything you do, everything you do seems to be created with a little more magic. When you let love in to your work, your work is better."

"It is vital to understand that we are living in a perfect storm that is making our reputations more fragile than at any other time in human history! This perfect storm consists of the values-gap in behavior among leaders that litter the headlines, the fact that we are all now citizen journalists carrying smartphones to capture events, all colliding with the hyper-connected and shareable world that social media channels have created. It's a new day in the court of public opinion and oftentimes these moments go viral and a bad situation gets worse in a hurry. It doesn't just impact high-profile leaders, executives, celebrities, and professional athletes. It's true for us and can be just as devastating as individuals as it is for companies."

"Teamwork is a (if not the) quintessential and critical element of organizational life. Over 90 percent of what we do in our work lives happens through collaborative effort. That makes teams and teamwork the most important means of output and productivity in the organization. I think most organizations and people would agree with this statement. So you would think that organizations would treat team performance as a strategic imperative, but most do not, preferring to muddle on with poorly performing teams and accepting mediocrity. There needs to be a big attitude change and it needs to be now. [...] Only 10 percent of teams are high performing, a frightening 40 percent are dysfunctional and detrimental to members experiences and lives, leaving 50 percent which are performing—at best—with small incremental results. This is what most organizations accept. I consider this unacceptable, particularly when delivering high performing teams is not rocket science. But it does take effort, it does take strategy, it does take time, it does take budget and, critically, it takes persistence and commitment from the organization, leaders and team members."