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In the rapidly changing world of technology and the way we utilize that technology, we often forget many of our institutions were built over the phone, forming relationships with the people with whom we wanted to do business. In a group meeting here this week, our retired founder and president Jack Covert made the argument that if we want to maintain our current relationships better than our competitors and add something to their lives that others don't, we need to pick up the phone and have a real conversation with these people we value. We are fortunate that our business is still very much a people-orientated service company that really enjoys those breaks in the email or social media chain, and we’re lucky to have formed relationships with authors and institutions who uphold that same type of “old school” ethos.

➻ Let's start with a quote, brought to our attention by a Vox Communications post entitled Read this male CEO's feminist explanation of why he's quitting: Friends and colleagues often ask my wife how she balances her job and motherhood. Somehow, the same people don't ask me. The above pull-quote is from Max Schireson, CEO of database company MongoDB, extracted from a blog post he published revealing why he was stepping down from his CEO position.