How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

By Richard Gallagher

Whether with a boss, someone you manage, or another co-worker, providing feedback--especially critical feedback--requires top-notch communication skills. Learn how to share positive, constructive messages that have a greater impact


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Book Information

Publisher: Amacom
Publish Date: 06/01/2009
Pages: 240
ISBN-13: 9780814410158
ISBN-10: 0814410154
Language: English

Full Description

No one likes to be criticized, but this book teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.

Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers you away from the common mistake of providing feedback by focusing on what's wrong and shows you instead how to provide clear, constructive positive messages that create real behavior and performance change.

You'll learn how to:

  • be more candid,
  • prioritize relationships,
  • ask important questions,
  • reframe difficult messages,
  • control your emotions,
  • and be graceful when you're on the receiving end of difficult feedback.

Complete with illuminating examples and a unique step-by-step process, How to Tell Anyone Anything gives you powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions.

About the Author

RICHARD S. GALLAGHER is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.

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