Workforce Ecosystems: Reaching Strategic Goals with People, Partners, and Technologies

Elizabeth J Altman, David Kiron, Jeff Schwartz, Robin Jones

"A practical guide for business leaders to manage workers within and outside their organizations"--


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Book Information

Publisher: MIT Press
Publish Date: 04/11/2023
Pages: 256
ISBN-13: 9780262047777
ISBN-10: 0262047772
Language: English

What We're Saying

May 31, 2023

Updating Your Management Techniques for an Extended Workforce

By Elizabeth J Altman, David Kiron, Jeff Schwartz, Robin Jones

Leaders are redefining who and what constitutes their workforce, and experimenting with, searching for, and creating new management practices. READ FULL DESCRIPTION

Full Description

A pioneering guide to understanding and leading workforce ecosystems, which include not only traditional employees, contractors, and gig workers, but also partner and complementor organizations that work with companies to accomplish enterprise and individual goals. Who is your workforce? This was a simple question when most organizations focused on hiring full- and part-time employees, but now organizations engage with both internal and external collaborators including subcontractors, freelancers, app developers, marketplace sellers, and others. As technology enables new, more efficient forms of working, and roles become more project- and outcomes-based, workforces are evolving into workforce ecosystems requiring updated strategies, leadership, and management practices. Workforce Ecosystems by Elizabeth J. Altman, David Kiron, Jeff Schwartz, and Robin Jones is an essential research-driven framework for leading these complex, interconnected workforces. Drawing on case studies, worldwide surveys, and extensive interviews with C-suite executives and senior leaders from Amazon, IBM, Mayo Clinic, NASA, Nike, Roche, Unilever, the US Army, Walmart, and others, the authors explore what workforce ecosystems are and how to navigate their unique challenges and opportunities. Practical and field-tested, Workforce Ecosystems will prepare leaders to identify distinguishing characteristics of workforce ecosystems; take advantage of their increasing relevance as the world becomes more interconnected and technology-enabled; refine business strategies to incorporate them; focus leadership, management practices, and technologies to leverage them; and traverse the ethical, societal, and public policy considerations of workforce ecosystems.

About the Authors

Elizabeth J. Altman is Associate Professor of Management at the Manning School of Business, University of Massachusetts Lowell, and Guest Editor, Future of Workforce for MIT Sloan Management Review. She is coauthor of The Innovator’s Guide to Growth.

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David Kiron is the Editorial Director of Research at MIT Sloan Management Review and Program Lead for its Big Ideas research initiatives. He is coeditor of The Consumer Society and Human Well-being and Economic Goals.

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Jeff Schwartz is the founding partner of Deloitte Consulting's U.S. Future of Work practice and the global editor since 2011 of its Global Human Capital Trends report. Jeff has led research on the evolution of work, workforces, and workplace practices and advised clients around the world on workforce transformation. A global consultant, Jeff has lived and worked in the United States, India, Russia, Belgium, Kenya, and Israel. A graduate of the Yale School of Management and Princeton's School of Public and International Affairs, Jeff currently resides in New York City.

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Robin Jones is Principal, US Workforce Transformation Leader, Deloitte Consulting LLP.

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